PRIVACY POLICY

Materflow saves and keeps three types of information: noticeable use of online services, user-generated and analytics-driven data.

The information is used as follows:

To confirm the success of customer’s orders.
To deliver a safe and user-friendly service.
To develop general marketing and targeted marketing efforts.
To develop our online services and customer service.

REGISTRAR

The Registrat is:

Materflow Oy
Ilmarisentie 13
15210 Lahti, Finland
VAT numeber: 2558696-8

More information: info@materflow.com

GENERAL INFO

Protecting your information is taken very seriously and all the appropriate steps are taken to ensure the security of your information. If you want to visit our online services anonymously please turn on your browser settings accordingly.

WHO HAS ACCESS TO MY INFORMATION?

The softwares and services we use are accessible by selected and trained staff members only. In some cases we need to send information to third parties e.g. manufacturing/orders related info or marketing/analytics related info. In these cases we use trusted partners or are bound by a service providers’ terms of service. Our trusted partners do not have the permission to use any of the information received for their own purposes or to redistribute it. Customer data processing requires password authentication on every software and service we use.

CUSTOMER PRODUCTS & MANUFACTURING

The customer information processed in our softwares and services such as digital documents or product models are only accessible by the staff members who’s job description involves using the said softwares and services. All our softwares and services related to production and manufacturing and containing any customer information are password protected.

GOOGLE ADS

We use Google Ads services. Google Ads sets a cookie on your device. The cookie will expire in 30 days and cannot identify you personally as the user: the cookie helps us and Google to recognise that someone clicked our advertisement and was directed to our website. If you do not want Google to track your actions you can disable cookies from your browser settings. To find out more how Google advertising products use the gathered information please visit: https://policies.google.com/technologies/partner-sites

GOOGLE ANALYTICS

We use Google Analytics to develop and asses the contents of our website (materflow.com). Google Analytics gathers data on the usage of our website. Google Analytics can’t identify the users. If you do not want Google to track your actions you can disable cookies from your browser settings. You can also download and instal a browser extension that blocks Google from gathering data through cookies. To download click here.

We use MailChimp for our newsletter marketing. MailChimp collects and stores user data such as name and email addresses for our marketing purposes. The data is collected through our website (newsletter subscription) and by adding contacts directly to our direct marketing list on MailChimp. MailChimp is password protected and used by our staff members who’s job description involves direct marketing. To unsubscribe from our direct marketing / newsletter list please contact info@materflow.com or unsubscribe through our newsletter footer link. For more info on MailChimp click here.

SHARING DATA WITH THIRD PARTIES

Some necessary data is provided to third parties in order to enable transaction, delivery, marketing or service. E.g. for product deliveries a name and an address is provided to the logistics operators and billing information is provided to billing service. Each third party is only provided the information necessary to carry out the service in question.

CRM

We use Lunni (Lunni Oy) as our CRM system. The systems host customer data such as contact and billing info. The system is password protected and only the staff members with relevant job description have access.

Cookies and consent management

We use cookies and similar technologies to ensure our website functions properly, to enhance your experience, and for analytics and marketing purposes. Strictly necessary cookies are always active to enable core site features. Analytics and marketing cookies are used only with your consent.

We manage consent with Cookiebot. You can give, change, or withdraw your consent at any time by clicking the “Change cookie settings” link in the footer. Your consent status is stored and displayed transparently in the Cookiebot consent dialog.

For more information about legal bases, retention periods, and our processors, see this policy and the Cookiebot cookie declaration available via the “Change cookie settings” link. You can also contact us

ANY QUESTIONS?

Want to know more about our privacy policies? Please contact info@materflow.com